Refund Policy

1. Money-back guarantee

We offer a 30-day money-back guarantee on all paid PlayForge subscriptions. If you are not satisfied with the Service for any reason, you can request a full refund within 30 days of your original order date.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. You can request a refund by:

• Visiting paddle.net and using Paddle's refund request flow, or
• Contacting us directly through the billing portal or support channel and we will route your request to Paddle.

3. Refund processing

Approved refunds are returned to the original payment method used for the purchase. Processing times may vary based on your bank or payment provider, but Paddle generally completes refunds within a few business days. You will receive a confirmation email once the refund is issued.

4. What happens after a refund

When a refund is issued, your paid subscription access is revoked immediately or at the end of any remaining grace period, depending on Paddle's processing. Your saved playbook is not deleted; however, plays above your new access level will be locked until you resubscribe. You may continue to use any remaining free trial credits.

5. Refund exceptions

Refunds are available within the 30-day money-back guarantee window. Refund requests made beyond 30 days from the original order date are generally not eligible, but may be considered on a case-by-case basis for billing errors or technical issues that prevent meaningful use of the Service. Abuse of the refund policy may result in account suspension.

6. Merchant of Record

Paddle.com is the Merchant of Record for all PlayForge orders. Paddle handles payment processing, tax, invoicing, and refund administration on our behalf. For additional details, please review Paddle's Buyer Terms and Paddle's Refund Policy.